The Challenge
This leading IT organization established an eLearning division to serve global clients. The business scaled rapidly—revenue grew 10× within three years, and headcount expanded 4× in the same period.
While growth was strong, the pace of expansion began to strain execution. The leadership team faced increasing challenges:
- Inconsistent quality of delivery
- Missed deadlines and firefighting
- Long working hours leading to burnout
- Siloed behavior and blame-shifting
- Declining collaboration and ownership
- Without intervention, these issues risked client relationships and long-term sustainability.
The Solution
Our Intervention
We partnered with the promoter and leadership team to design and implement a multi-layered, organization-wide intervention focused on both performance and culture.
The work included:
- Aligning leadership behaviors and expectations
- Strengthening accountability and cross-team collaboration
- Creating systems that encouraged ownership, information sharing, and innovation
- Supporting managers through the transition to scaled execution
The Outcome
Within one year, the organization saw measurable shifts:
- Stronger sense of belonging and engagement
- More motivated and accountable teams
- Improved collaboration and information sharing
- Greater innovation and ownership at all levels
- Most importantly, the transformation translated into client impact.
- The organization was recognized with the Best Global Service Vendor Award by its client.
By aligning culture with scale, the leadership team protected service quality, strengthened client trust, and created a foundation for sustained global growth.